Buying moments are surfacing everywhere; in search results, social media, streaming platforms, and the AI tools guiding consumer choices. For retailers, that means rethinking how conversion happens and reshaping commerce operations for a world where any touchpoint can become a point of sale.
While ChatGPT still leads, Anthropic slashed churn by 20 points, proving retention—not downloads—is the real battleground.
Agency M&A is now prioritizing data infrastructure; digital and tech firms dominated acquisitions as holding companies shifted from scale to capability.
A WPP court filing reveals $9 billion in spend and rebate income, pushing brands to revisit principal media terms.
Its platform tackles AI workflow chaos with context graphs, custom agents, and tighter IT controls.
A Santander-Mastercard pilot shows AI can transact—forcing brands to rethink the funnel.
Walmart and others offer cautious outlooks amid rising tariffs and fuel costs.
On today’s podcast episode, we discuss why Gap is introducing a Chief Entertainment Officer, whether this is a bold, transformational move or a distraction from retail fundamentals, and how success should be measured 12 months from now. Listen to the discussion with Vice President of Content and host Suzy Davidkhanian, Principal Analyst Sky Canaves, and Senior Analyst Blake Droesch.
Versant's ad revenues fell 8.9% as pay TV shrinks and streaming nears half of viewing time, pressuring cable’s ad model.
A restrained Big Arch taste test sparks authenticity backlash and opens the opportunity for competitors to pile on.
It’s looking at powering ads in third-party chatbots, extending its ad business beyond retail media.
SearchAtlas pushes marketers to manage AI agents—not dashboards—as stacks consolidate.
68% of US adults consider returns policies when choosing where to shop, according to a December survey from FedEx and Morning Consult.
OpenAI is adding Criteo to its US ad pilot, seeking credibility and demand despite steep CPMs and thin proof.
With TikTok uncertainty lifted, sponsored creator post volume and influencer activity surged after the US joint venture deal.
Store revamps and experiential tech anchor a broader push beyond upgrades.
AI-optimized non-skip ads promise full views, but success hinges on premium creative, not forced frequency.
Brands reallocate budgets to blend TV scale with targeting, but walled gardens risk eroding efficiency.
Expanding attribution data to likes, comments, saves, and shares shows social’s rising ad clout beyond clicks.